fg44 Privacy Policy

This Privacy Policy ("Policy") applies to fg44, accessible at https://fg44.one, and governs the collection, use, storage, and disclosure of personal information provided by users ("Players", "You") when registering for an account, using the platform's games, making deposits or withdrawals, or otherwise interacting with the fg44 service. By using fg44, you acknowledge and consent to the data practices described in this Policy. This Policy should be read alongside the fg44 Terms & Conditions, which are available at https://fg44.one/terms-conditions.

fg44 is committed to processing your personal data in a fair, transparent, and lawful manner. We collect only the data that is necessary for the purposes described in this Policy. We do not sell your personal data to any third party for that third party's own marketing purposes.

2. How We Use Your Data

fg44 uses the personal data we collect for the following specific purposes, all of which are necessary to deliver a safe, compliant, and high-quality gaming experience to players in Bangladesh:

• Account registration and management — to create, maintain, and administer your player account, verify your identity, and manage your login credentials securely.
• Payment processing — to process deposits via bKash, Nagad, Rocket, or Upay, and to process approved withdrawal requests to your registered payment wallet.
• KYC and age verification — to comply with age verification obligations (players must be 21 or older), verify your identity documents, and confirm your eligibility to use the platform.
• Responsible gaming — to monitor gaming activity for indicators of problem gambling, apply player-requested deposit limits, loss limits, cooling-off periods, and self-exclusions, and fulfil our duty of care obligations.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, bonus abuse, multiple account registrations, and other prohibited conduct listed in the fg44 Terms & Conditions.
• Customer support — to respond to your queries, resolve complaints, process responsible gaming requests, and maintain a record of communications for dispute resolution purposes.
• Platform improvement — to analyse aggregated, anonymised gaming and usage patterns to improve platform performance, game selection, and user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

4. Data Sharing and Disclosure

fg44 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

Service Providers

fg44 engages carefully selected third-party service providers who assist in delivering the platform's services. These providers are permitted to use your data only as directed by fg44 and are contractually bound to protect it. Service providers in this category include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — to process your financial transactions. These partners receive only the transaction data necessary to complete the payment.
• Game content providers (Pragmatic Play, Evolution Gaming, and others) — to deliver game content and real-time gaming sessions. These providers receive session and bet data but not full identity records.
• Identity and KYC verification providers — to verify identity documents submitted during account registration or at the request of fg44's compliance team.
• Customer support and communication platforms — to manage support tickets, send account notifications, and deliver responsible gaming communications.

Legal and Regulatory Disclosure

fg44 may disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where required by applicable law, court order, or legal process, or where disclosure is necessary to protect the rights, property, or safety of fg44, its players, or others.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of fg44's business, personal data held by fg44 may be transferred to the relevant acquiring or successor entity. Players will be notified of any such transfer and the associated privacy implications prior to any change in how their data is processed, to the extent permitted by law.

6. How Long We Keep Your Data

fg44 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data — retained for the full duration of your account being open and active on fg44.
• Transaction and financial records — retained for a minimum of 5 years after account closure or the date of the transaction, whichever is later, in order to meet anti-money laundering and financial record-keeping obligations.
• KYC and identity verification records — retained for a minimum of 5 years after the date of verification or the date of account closure, whichever is later.
• Responsible gaming records (self-exclusion, cooling-off, limit requests) — retained for a minimum of 5 years to enable fg44 to fulfil its duty-of-care obligations and prevent circumvention of responsible gaming measures.

When personal data is no longer required for any purpose and the applicable retention period has expired, fg44 will securely delete or anonymise it in accordance with our data destruction procedures.

8. Your Privacy Rights

As a player on fg44, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the fg44 support team at [email protected]. fg44 will respond to all valid requests within a reasonable period and at no cost to you:

• 👁️Right of access — You have the right to request a copy of the personal data fg44 holds about you, along with information about how it is being used.
• ✏️Right to rectification — You have the right to request correction of any inaccurate or incomplete personal data fg44 holds about you. You can update basic account information directly from your account settings.
• 🗑️Right to erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to fg44's legal retention obligations (see Section 6 above).
• ⛔Right to restrict processing — You have the right to request that fg44 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing.
• 📦Right to data portability — You have the right to receive a copy of the personal data you have provided to fg44 in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• 🚫Right to object — You have the right to object to fg44 processing your personal data on the basis of legitimate interests, including for direct marketing. Where you object to direct marketing, fg44 will cease processing your data for that purpose immediately.

fg44 will not discriminate against you for exercising any of the privacy rights described above. Exercising your rights will not affect your ability to use the platform, provided your account remains in good standing and no legal hold applies to your data.

10. Marketing Communications

With your consent, fg44 may contact you by SMS, push notification, or email with information about promotions, bonuses, new game launches, and seasonal events such as BPL cricket season offers, Eid promotions, and Pohela Boishakh specials. We will only send marketing communications where you have opted in to receive them.

You may withdraw your consent to marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions included in any marketing message. Withdrawal of marketing consent will not affect your ability to receive essential account communications such as security alerts, transaction confirmations, and responsible gaming notifications.

12. Changes to This Privacy Policy

fg44 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material — for example, where we introduce a new purpose for processing your data or share your data with a new category of third party — fg44 will provide advance notice to registered players by displaying a notice on the platform or by sending a notification to your registered contact details.

Continued use of the fg44 platform after a change to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to a revised Policy, you must cease using the platform and may request account closure in accordance with the fg44 Terms & Conditions.

Your Data is Safe with fg44

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