Responsible Gaming at fg44
Gaming should be entertaining, not stressful. fg44 provides every registered player in Bangladesh with a full suite of tools to stay in control of their play — from deposit limits and loss caps to cooling-off periods and permanent self-exclusion.
Gaming as Entertainment — Our Philosophy
At fg44, we believe that online gaming and cricket betting should be a fun, affordable pastime — not a financial burden or a source of harm. The vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy gaming as a form of recreation, placing bets within their means and treating any winnings as a bonus rather than an income stream.
We know, however, that for a small number of people gaming can become problematic. fg44 takes this seriously. We have built responsible gaming tools directly into the platform, trained our support team to identify and assist players who may need help, and made it easy to access account restrictions or close an account entirely — all without friction, judgment, or delay.
⚠️ Important: fg44 is strictly for adults aged 21 and above. Gambling involves real financial risk. Never gamble more than you can afford to lose. If you feel that gambling is negatively affecting your life, please use the tools on this page or contact our support team immediately.
Your Responsible Gaming Toolkit
Every tool listed below is available to you at no cost, at any time, directly from your fg44 account settings after you log in. Changes to restrictions take effect immediately or within 24 hours depending on the tool type.
To apply any of these tools, log in to your fg44 account, navigate to Account Settings, and select Responsible Gaming. All adjustments are free and processed without delay. If you cannot access your account or need immediate help, contact our support team directly at [email protected].
21+ Age Restriction — Non-Negotiable
fg44 operates exclusively for adults aged 21 and above. This is not merely a terms requirement — it is a core part of how we operate, and we enforce it rigorously. Every player who registers with fg44 is required to confirm that they are 21 years of age or older at the time of registration. Players may also be asked to provide identity documentation as part of our Know Your Customer (KYC) verification process, which is used in part to confirm age.
If fg44 discovers or has reasonable grounds to believe that a registered player is under the age of 21, the account will be suspended immediately. All deposits made by an underage player will be returned in full, less any withdrawals already processed. Any winnings generated during the period the account was active will be forfeited.
We also urge parents and guardians in Bangladesh to ensure that minors do not have unsupervised access to devices or payment methods (bKash, Nagad, Rocket) that could be used to access fg44. If you believe a minor has accessed fg44, please notify us immediately at [email protected] so we can take appropriate action.
Recognising the Signs of Problem Gambling
Gambling becomes a problem when it stops being a form of entertainment and starts causing harm — to your finances, your relationships, your mental health, or your daily routine. The following warning signs may indicate that gambling has moved beyond recreational play:
- Spending more money on gambling than you originally planned, or gambling to recover money you have already lost.
- Feeling restless, irritable, or anxious when you try to cut back or stop gambling.
- Neglecting work, family responsibilities, or important commitments in Dhaka or elsewhere in Bangladesh because of time spent gambling.
- Borrowing money, selling possessions, or using bill money or savings to fund gambling activity.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Using gambling as a way to escape problems, manage stress, or deal with feelings of depression or anxiety.
- Continuing to gamble even when you know it is causing financial difficulties or damaging your personal relationships.
If you recognise any of these signs in yourself or in someone you care about, please take action. Use the fg44 self-exclusion or cooling-off tools immediately, or contact our support team at [email protected]. You are not alone, and support is available.
How to Activate Your Responsible Gaming Tools
Activating a responsible gaming tool on fg44 is straightforward. Here is how to get started:
- Log in to your fg44 account using your registered mobile number or username and password.
- Navigate to Account Settings from the main menu, then select the Responsible Gaming section.
- Select the tool you wish to activate — deposit limit, loss limit, session reminder, cooling-off period, or self-exclusion — and follow the on-screen instructions to configure it.
- Confirm your selection. Limit reductions and cooling-off or self-exclusion requests take effect immediately. Limit increases are subject to a 24-hour cooling period before they become active.
If you are unable to access your account settings or if you require a responsible gaming restriction urgently — for example, you want to self-exclude immediately — contact our 24/7 support team by emailing [email protected]. We will apply the restriction manually within the same day.
Self-Exclusion — Taking a Longer Break
Self-exclusion is the strongest responsible gaming tool available on fg44. When you self-exclude, your account is closed and you will be unable to log in, make deposits, or place bets for the duration of your self-exclusion period. Self-exclusion periods available on fg44 are: 6 months, 1 year, 3 years, or permanent (indefinite) exclusion.
During a self-exclusion period, fg44 will also remove you from our marketing communications list. You will not receive promotional offers, bonus notifications, or any other marketing messages from fg44 while your self-exclusion is active. Any remaining balance on your account at the time of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or Upay), subject to standard verification checks.
⚠️ Self-exclusion requests are irreversible for the chosen minimum period. You will not be able to reopen your account or create a new account during this time. If you attempt to register a new account while self-excluded, fg44 will close it as soon as we detect the link to your excluded account.
fg44's Responsible Gaming Commitments
Responsible gaming is a shared responsibility between fg44 and its players. Here is what fg44 commits to:
Understanding Deposit Limits in Detail
Deposit limits are one of the most effective ways to maintain control over your gaming spend. fg44 allows you to set a cap on the total amount you can deposit into your account within a defined time frame. The following limit types are available:
- Daily limit — the maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay) within a single calendar day.
- Weekly limit — the maximum total amount you can deposit within a rolling 7-day period, calculated from the day you set the limit.
- Monthly limit — the maximum total amount you can deposit within a calendar month. Monthly limits are a good choice for players who want a broader budget framework.
- Once a deposit limit is reached within the defined period, no further deposits will be accepted until the period resets. Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 24-hour review period.
Deposit limits work best when combined with a clear budget plan. Before you start a gaming session, decide in advance how much you are comfortable spending, set that amount as your daily limit, and treat it as a firm ceiling — not a target to reach.
Need Help? Contact fg44 Support
If you believe that gambling is becoming a problem for you or someone you know in Bangladesh, please do not wait. Reaching out early makes a significant difference. fg44's support team is available 24 hours a day, 7 days a week, and every responsible gaming request is handled with complete discretion.
fg44 Responsible Gaming Support
Our support team can help you activate any responsible gaming tool, process a self-exclusion request, close your account, or simply talk through your concerns. All conversations are confidential.
Contact us by email (plain text — not a link):
[email protected]We aim to respond to all responsible gaming requests within a few hours. For urgent self-exclusion requests, response times are typically under 1 hour. Your wellbeing is our priority, and we will always support your decision to step back from gaming — no questions asked, no pressure applied.
Continue Playing Responsibly at fg44
If you are comfortable with your limits and ready to enjoy fg44's games, log in to your account or explore what's available in our casino.
Log In to Your Account Explore fg44 Casino View FAQ21+ only. Gambling involves risk. Please play within your means.